Chris was extremely prompt in his first contact after my initial enquiry, has assisted in various prices for several considered options, quickly understood what our requirements were and has inspired confidence in purchasing a car from him and the Sytner Group. So far, it would have to be a score of 10/10.
I would like to stress how helpful I have found Mr McLagan throughout the entire sales process, from first contact to handover of the car and follow up contact. Providing the right level of customer service is sometimes a difficult balance to strike, and I felt Mr McLagan got it exactly right. Information was provided swiftly, and efficiently, all calls and e-mails were promptly dealt with, in a friendly and thoroughly professional manner, and the whole process, including arranging temporary insurance cover, and supplying accessories that I required, felt smooth and easy. During this I was bouncing around Europe and the UK, and was not the easiest person to reach, yet the process never seemed stressful. The handover of the car was well organised, and smoothly done, ensuring that what could have been a challenging day went off well.
The level of service and advice my wife and I received was brilliant. So much so went their on Saturday and left having signed for a brand new V40, for what we thought was a great price. Looking forward to taking delivery now!
I really couldn't fault the service we received and I'd definitely recommend the garage and the group to others.
If anyone I knew was looking at Mercedes I'd definitely recommend Dan Beck as a guy to speak to.
Russ has been excellent providing all the information I need. Thanks for a great service.